Recommended Reading

Sharing Bad News at Work? Read This First – by Molly Triffin,

No one likes to hear bad news, but how you package the information can dramatically impact how it’s perceived. This informative and practically useful article talks about that in an easy and entertaining format, citing opinions of several experts and authors. Timing, behavior and body language, your ability to offer a solution – it all helps soften the blow. You may have to deliver a bitter pill but you can surely do it with the least amount of damage – both to the recipient and to yourself.